FAQ
 

You can browse our collections online, select your preferred urn, and place your order directly through our website. If you need assistance, our customer service team is available to help guide you through the process.

How to Shop at Pieta Verre Shopping for cremation urns at Pieta Verre is designed to be a seamless and thoughtful experience. Our website offers a wide range of collections crafted from glass, crystal, and porcelain, each with its own unique story and craftsmanship. Informative introductory pages guide you through the details of each collection, providing a brief history and valuable insights into the manufacturing process of our urns. Depending on your preferences, you can choose from keepsake sizes, adult sizes, or companion urns. Some collections may feature only a single urn size, while others offer a variety of options to suit your needs. Explore the Pieta Verre Online Store to discover the perfect design that resonates with your sentimentality. Shop by Urn Type Our collections offer a selection of materials, including crystal, blown glass, and Bohemian porcelain, ensuring that your loved one’s memory is honored with timeless elegance. Each product page features an informative sidebar menu with additional details to help you make the best choice for your memorial. At Pieta Verre, we understand that selecting the right memorial is an important and personal decision. Our dedicated customer service team is here to assist you every step of the way. Whether you need guidance on choosing the perfect urn or have questions about our products, our knowledgeable and friendly representatives are ready to help. You can reach us via live online chat, email at service@pietaverre.com, or by phone at +1 734.418.2618. Whatever your needs may be, we're here to support you in finding the ideal urn or keepsake to honor your loved one.

Our urns are crafted from high-quality materials such as hand-blown glass, crystal, porcelain, and ceramic. Each material is carefully selected to create a beautiful and lasting tribute.

Explore Pieta Verre's Variety of Cremation Urns At Pieta Verre, we offer a diverse range of cremation urns in various sizes, styles, and materials, allowing you to create a meaningful and personalized memorial for your loved one. Whether you prefer a traditional vase-shaped urn or a modern, decorative piece, our collection is designed to honor the legacy and personality of those you hold dear. Our selection includes keepsake, individual, and companion urns crafted from exquisite materials like glass, crystal, porcelain, and ceramic. Additionally, some designs can be customized to reflect the hobbies, interests, or unique traits of your loved one. With such a wide variety of options, you’re sure to find the perfect memorial that resonates with your cherished memories.

Yes, many of our urns can be personalized with engravings, custom designs, or specific colors. Contact us to discuss the customization options available for your chosen urn.

How to Choose the Best Cremation Urn Size Selecting the right cremation urn size is an important part of honoring your loved one’s memory. The size of the urn you choose will depend on several factors, including the amount of ashes, where you plan to display the urn, and whether you want to store all or part of the ashes. Understanding Urn Sizes Cremation urns come in a variety of sizes, typically measured in cubic inches. A general rule of thumb is that one pound of body weight will result in approximately one cubic inch of ashes. For example, if your loved one weighed 150 pounds, you would need an urn with at least 150 cubic inches of space. Types of Urn Sizes - Full-Size Urns: These are designed to hold the entire amount of cremated remains. They typically range from 180 to 220 cubic inches. - Keepsake Urns: Smaller urns that hold a portion of the ashes, often used when the remains are shared among family members. These can range from 1 to 50 cubic inches. - Companion Urns: Larger urns meant to hold the ashes of two people, often used for couples who wish to be together in their final resting place. These are generally 350 cubic inches or more. - Infant and Child Urns:These are smaller in size, ranging from 10 to 50 cubic inches. Using a Cremation Urn Volume Calculator To ensure you choose the right size, you can use a cremation urn volume calculator. Simply input the weight of your loved one, and the calculator will recommend the appropriate urn size based on that weight. Other Considerations - Display Space: Consider where the urn will be displayed. If space is limited, you may need a smaller urn or a keepsake urn. - Material and Design: The material and design may affect the urn’s exterior dimensions, so ensure the urn fits the space intended for it. - Additional Keepsakes: If you plan to keep some of the ashes in keepsake jewelry or scatter some at a meaningful location, a smaller urn may be appropriate. Choosing the right cremation urn size is a meaningful decision, ensuring that your loved one’s remains are cared for with the respect and dignity they deserve. Use the cremation urn volume calculator to help guide you to the perfect urn size.

Traveling with Cremated Remains: Important Guidelines When traveling with cremated remains, it’s essential to understand the restrictions that may apply to your journey. Here’s what you need to know: **Carry-On Bags:** Yes (with special instructions) **Checked Bags:** Yes To ensure a smooth screening process, we recommend using a temporary or permanent container made from lighter materials. These materials should allow TSA officers to clearly see the contents of the container during the screening process. If the container creates an opaque image on the x-ray machine, it will not be permitted as a carry-on item. It's important to note that TSA officers, out of respect for the deceased, will not open cremation containers, even at the passenger's request. Therefore, it’s crucial to select a container that complies with TSA guidelines to avoid any issues during your travels. For more detailed information, please visit the official TSA website: [TSA.gov](https://www.tsa.gov/travel/security-screening/whatcanibring/items/cremated-remains).

Yes, all our urns are handcrafted by skilled artisans, ensuring each piece is unique and made with the utmost care and attention to detail.

The time it takes to receive your urn depends on whether it is a standard or custom order. Typically, standard urns ship within 5-7 business days, while custom orders may take longer. We will provide an estimated delivery time at checkout.

Yes, we offer international shipping. Shipping costs and delivery times vary depending on your location. Please check our shipping policy for more details.

We accept returns of non-customized urns within 30 days of purchase, provided they are in their original condition. Custom or personalized urns are non-refundable. Please see our return policy for more information.

To clean your glass or crystal urn, use a soft, lint-free cloth and mild, non-abrasive cleaner. Avoid using harsh chemicals or rough materials that could scratch the surface.

If you would like to view our urns in person, please contact us to schedule an appointment at our showroom (if applicable) or visit one of our partnered retailers.

Yes, we offer a variety of urn sizes, including keepsake urns, individual urns, and companion urns to meet different needs and preferences.

We accept major credit cards, PayPal, and other secure payment options. All transactions are processed through our secure payment gateway to ensure your information is protected.

Yes, once your order has shipped, you will receive a tracking number via email to monitor the delivery status.